Defining clinical pharmacy and support activities indicators for hospital practice using a combined nominal and focus group technique

• DOI: 10.1007/s11096-021-01298-z
• Publication Date: 2021-06-24T11:03:51Z
• Authors: Hugo Lopes; Andrea Rodrigues ...; Helena Farinha; Ana Paula Martins
• Keywords: Benchmarking; Performance indicator; Hospital pharmacy; Relevance

Background Although clinical pharmacy is a crucial part of hospital pharmacist's day-to-day activity, its performance not usually subject to holistic assessment. Objective To define set relevant and measurable support activities key indicators (cpKPI saKPI, respectively). Setting Portuguese Hospital Pharmacies. Method After comprehensive literature review focusing on the metrics already in use other countries, several meetings with directors pharmacies were conducted obtain their perspectives practices existing metrics. Finally, five rounds panel 8 experts performed final KPIs, where asked score each indicator' relevance measurability, encouraged suggest new Main outcome measure The first list KPIs assess pharmacists' quality pharmacies. Results A total 136 assessed during this study, which 57 included original 79 later added by expert panel. By end 85 list, 40 are considered be 39 cpKPI 6 neither. Conclusion was established allow for benchmarking within between Pharmacies elevate professional accountability transparency. Future include both cpKPIs saKPIs national scale identify most efficient performances areas possible improvement.