Web 2.0, social capital and work performance in service companies: the employees’ view

• DOI: 10.1007/s11628-014-0248-8
• Publication Date: 2014-05-29T17:26:37Z
• Authors: Guillermina Tormo...; Elies Seguí-Mas; Victor Oltra
• Keywords: Work performance; Web 2.0; Employees; 05 social sciences; Social capital; Spanish service companies; 0502 economics and business; 8. Economic growth; ORGANIZACION DE EMPRESAS; ECONOMIA FINANCIERA Y CONTABILIDAD; Internet y redes sociales en el aula 32078 / X - Máster universitario en lenguas y tecnología 2139; Internet y redes sociales en el aula 32078 / W - Programa de doctorado en lenguas y tecnología 2145

[EN] Web 2.0 networks have provoked a revolution in the last years due to their capacity to modify human relationships, particularly in business contexts. Social capital, as a crucial intangible asset embedded in Web 2.0 networks, can be extremely helpful to build and optimize personal and organizational power or resources. This exploratory study empirically analyzes the use of Web 2.0 networks for work-related purposes under a new perspective: the perception of Spanish service companies employees. Results show a reasonable employee use of Web 2.0 applications with work-related purposes, and identify the main benefits from them and relevant differences in their use.<br/>The authors would like to thank the Universitat Politècnica de València (Grant SP20120916) and the Spanish Ministry of Economy and Competitiveness (Grant ECO2011-29863) for their financial support for this research.<br/>