Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support

• DOI: 10.1007/s11628-023-00539-7
• Publication Date: 2023-07-30T18:01:55Z
• Authors: Lorenzo Revuelto-...; Alexandra Portala...; Fernando Cedeño-A...
• Keywords: Intrapreneurship; Supervisor; Work behavior; Work Systems

Abstract Intrapreneurship is one of the keys to survival and competitiveness for service companies in knowledge-intensive sectors such as banking. This paper analyzes role high-performance work systems, knowledge management processes, supervisor support promoting intrapreneurial behavior. The results indicate that relationship systems behavior positive significant. However, this mediated by processes. Supervisor moderates relationships between moderating effect contrary expected second these relationships. These findings offer guidance practitioners promote intrapreneurship sectors, where human-related innovations, which are central intrapreneurship, strongly affect customer satisfaction.