The relationship between healthcare workers’ satisfaction level and patients’ satisfaction: Results of a path analysis model

• DOI: 10.1016/j.jhqr.2023.08.003
• Publication Date: 2023-09-09T10:17:10Z
• Authors: F.K. Yilmaz; S. Karakuş
• Keywords: Inpatients; Patient Satisfaction; Health Personnel; Surveys and Questionnaires; Humans; Personal Satisfaction; 3. Good health

Patient and healthcare workers' satisfaction is an important issue in the healthcare sector today. This study aims to evaluate the relationship between healthcare workers and patient satisfaction levels among Turkish individuals, with particular emphasis on the contribution of the former to the latter.The current study was conducted in a state hospital in İstanbul, Türkiye. Face-to-face surveys were conducted from January to April 2022 to administer two diverse questionnaires for inpatients and attending healthcare workers in the same clinic. Path analysis was used to examine the relationships.The path analysis demonstrated that 25.2% of patient satisfaction was constituted by the satisfaction of healthcare workers. The final model had an excellent fit with the data x2 (112.89), x2/df (2.130); SRMR=0.0679, CFI=0.956, RMSEA=0.0798. According to the results of this analysis, healthcare worker satisfaction positively influences patient satisfaction and causes it to increase.Healthcare satisfaction plays a central role in providing patient satisfaction, which in turn helps with the challenges that healthcare faces today.