A study of learner’s satisfaction from MOOCs through a mediation model

• DOI: 10.1016/j.procs.2020.06.041
• Publication Date: 2020-07-01T15:12:39Z
• Authors: Parul Kumar; Neha Kumar
• Keywords: 4. Education; 05 social sciences; 0503 education

Abstract The present focused on understanding the satisfaction of the learners from the massive open online courses (MOOCs). The objective of the present study has been to analyse the factors affecting the satisfaction of the learners from the MOOCs. The structured questionnaire has been adapted from the existing studies on satisfaction of online teaching. The satisfaction from the MOOCs has been studied on four parameters i.e. course delivery, course assessment, and course support. The overall satisfaction has been measured by a five-point scale. It has been found that course assessment, course content and course delivery significantly affect the overall satisfaction level from the MOOCs. However, course support was not found to be insignificant in impacting the overall satisfaction. It has also been concluded course assessment mediates the relationship between course content and overall satisfaction. On the other hand, course support does not mediate the relationship between course delivery and overall satisfaction.