Climate strength: a new direction for climate research.

• DOI: 10.1037/0021-9010.87.2.220
• Publication Date: 2005-10-07T19:17:25Z
• Authors: Benjamin Schneider; Amy Nicole Salvaggio; Montse Subirats
• Keywords: Organisation climate

Climate strength was conceptualized within D. Chan's (1998) discussion of compositional models and the concept culture from organizational literature. operationalized in terms within-group variability climate perceptions-the less variability, stronger climate. The authors studied context research linking employee service perceptions to customer satisfaction. hypothesis tested that moderates relationship between satisfaction experiences. Partial support for reported both a concurrent predictive (3-year) test across 118 branches bank. In study only interaction predicted Implications future on are discussed.