Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.

• DOI: 10.1037/a0025102
• Publication Date: 2011-08-29T17:09:03Z
• Authors: Alicia Grandey; Su Chuen Foo; Markus Groth; Robyn E. Goodwin
• Keywords: Emotional Labor; Stressor; Occupational Stress; Organisation climate

Given the emotional nature of health care, patients and their families may express anger mistreat care providers; in addition, those providers are expected to manage own emotions when providing care--two interpersonal stressors that linked job burnout. Integrating conservation resources (Hobfoll, 2002) ego depletion (Muraven & Baumeister, 2000) theories, we propose this creates a resource loss spiral can be slowed by presence "climate authenticity" among one's coworkers. We describe climate how it differs from other work climates. then unit with authenticity should provide self-regulatory break labor patients, thus replenishing buffering against strain labor. tested multilevel prediction surveying 359 nested within 48 units at large, metropolitan hospital. find medical workers experiencing more mistreatment likely managing response further contributes employees' job-related As predicted, was unrelated burnout for authenticity.