Tailoring advice and optimizing response: a case study of a telephone-based support for patients with type 2 diabetes

• DOI: 10.1093/fampra/cmp097
• Publication Date: 2009-12-24T02:55:41Z
• Authors: T. Gambling; A. Long
• Keywords: Advice (programming)

Background and aims. Health care increasingly incorporates telephone counselling, but the dynamics of interactions supporting its delivery are not well understood. This paper explores how advice was packaged received by participants with type 2 diabetes within context a Pro-Active Call-Centre Treatment Support (PACCTS) system delivered to provide self-care training over telephone.