Communication skills training for emergency medicine residents

• DOI: 10.1097/mej.0b013e328346d56d
• Publication Date: 2011-04-28T06:52:19Z
• Authors: Orhan Cinar; Mehmet Ak; Levent Sutcigil; Emel Dovyap Congo...; Hayri Canbaz; Erden Kilic; Kamil Nahit Ozmenler
• Keywords: Psychoeducation; Communication skills training; Kindness

Objective To determine the effects of a communication skills training program on emergency medicine residents and patient satisfaction. Materials methods Twenty attended 6-week psychoeducation that was intended to improve their skills. The first three sessions consisted theoretical education empathy communication. Other covered awareness, active communication, empathic cognitive behavioral basis using discussion, role play, homework within an interactive group. were assessed scale, satisfaction survey reflected by reduction in number undesirable events between doctors patients department. Results mean score increased from 178.7±19 189.2±16 after (P<0.02). Empathy also 29.5±9 30.7±8, but this difference not statistically significant (P=0.1). 576 demonstrated scores confidence doctor (88.2±14.6–93.6±10.3; P<0.01); doctor's respect, kindness, thoughtfulness (90.3±10.8–94.1±16.5; individualized attention (86.7±9.4–93.9±11.1; devotion adequate time listening (88.6±12.3–90.8±14.1; P=0.04); counseling information delivery (90.1±11.3–92.2±11.7; P=0.02). decreased 75% 12 three. Conclusion Participation associated with improved residents, satisfaction, complaints.