Development of and Field Test Results for the CAHPS PCMH Survey

• DOI: 10.1097/mlr.0b013e3182610aba
• Publication Date: 2012-10-11T19:13:37Z
• Authors: Sarah Hudson Scholle; Oanh Vuong; Lin Ding; Stephanie Fry; Patricia Gallagher; Julie A. Brown; Ron D. Hays; Paul D. Cleary
• Keywords: Adult; Male; Adolescent; Primary Health Care; Health Personnel; Infant; Community Health Centers; Consumer Behavior; Focus Groups; Middle Aged; 3. Good health; Interviews as Topic; 03 medical and health sciences; Patient Satisfaction; Child, Preschool; Health Care Surveys; Patient-Centered Care; Humans; Female; Child; Factor Analysis, Statistical; 0305 other medical science; Aged

Objective: To develop and evaluate survey questions that assess processes of care relevant to Patient-Centered Medical Homes (PCMHs). Research Design: We convened expert panels, reviewed evidence on effective practices existing surveys, elicited broad public input, conducted cognitive interviews a field test items PCMHs could be added the Consumer Assessment Healthcare Providers Systems (CAHPS®) Clinician & Group (CG-CAHPS) 1.0 Survey. Surveys were tested using 2-contact mail protocol in 10 adults 33 pediatric (both private community health centers) Massachusetts. A total 4875 completed surveys received (overall response rate 25%). Analyses: calculated valid responses for each item. exploratory factor analyses estimated item-to-total correlations, individual site-level reliability, correlations among proposed multi-item composites. Results: Ten 4 new domains (Comprehensiveness, Information, Self-Management Support, Shared Decision-Making) 2 (Access Coordination Care) selected supplemental used conjunction with adult CG-CAHPS For child version, (Information Support) 5 (Access, Comprehensiveness-Prevention, selected. Conclusions: This study provides support reliability validity supplement Survey aspects primary are important attributes PCMHs.