An overview of hotel revenue management research and emerging key patterns in the third millennium

• DOI: 10.1108/jhtt-10-2014-0058
• Publication Date: 2016-08-26T11:07:58Z
• Authors: Mehmet Erdem; Lan Jiang
• Keywords: Value (mathematics)

Purpose The purpose of this research study is to present an overview hotel revenue management (RM) articles published in scholarly journals during the 2001-2013 period while offering a direction for future that focuses on RM industry context. Design/methodology/approach Using Boolean search keywords across 2001 2013, total 83 RM-related journal were queried. To ensure all identified hotel-RM related, each article was independently reviewed; 70 as relevant inclusion study. Findings has been and will continue be critical tool industry, especially since rise its perceived strategic role among hoteliers. process shifting from tactical approach. Also, become more technology driven it becoming customer-centric. Hoteliers should spend effort resources training educating managers. Research limitations content analysis limited databases available team. Practical implications This serves resource scholars interested documents focus key issues offered by scholars. Originality/value No previously focusing (covering years 2000). manuscript framework who may wish identify existing patterns pursue new directions.