What counts as effective communication in nursing? Evidence from nurse educators' and clinicians' feedback on nurse interactions with simulated patients

• DOI: 10.1111/jan.12296
• Publication Date: 2013-11-14T09:41:31Z
• Authors: Sally O'Hagan; Elizabeth Manias; Catherine Elder; John Pill; Robyn Woodward‐Kron; Tim McNamara; Gillian Webb; Geoff McColl
• Keywords: Thematic Analysis; Exploratory research

Abstract Aim To examine the feedback given by nurse educators and clinicians on quality of communication skills nurses in interactions with simulated patients. Background The between patients has a major influence patient outcomes. support development effective nursing clinical practice, good understanding what constitutes is helpful. Design An exploratory design was used involving individual interviews, focus groups written notes from participants field researchers to investigate perspectives nurse–patient communication. Methods Focus interviews were held August 2010–September 2011 purposive sample 15 who observed videos These asked give oral content these interactions. Verbatim transcriptions undertaken all data collected. All also transcribed. Thematic analysis undertaken. Findings Four themes related derived educators' clinicians' feedback: approach care, manner towards patients, techniques for interacting generic aspects Conclusion This study added previous research contributing grounded evidence group that are relevant practice.