When the Going Gets Tough, the Tough Keep Working

• DOI: 10.1177/0149206313490026
• Publication Date: 2013-06-11T03:20:15Z
• Authors: Helena Nguyen; Markus Groth; Anya Johnson
• Keywords: Emotional Labor

Although absenteeism has been identified in theoretical models as a key long-term consequence of emotional labor, few studies have empirically examined this link. In article, we investigate the relationship between surface acting and moderating role self-efficacy. Drawing on resource perspectives, argue show that when valued resources are threatened or lost result acting, employees will actively strive to prevent further loss by withdrawing from work. We propose, however, self-efficacy can help buffer depleting effects leading withdrawal. Using data two sources, collected at points time, surveyed 121 nurses linked these 12 months postsurvey. Results showed direct absenteeism; addition, higher minimized detrimental absenteeism. also found support for mediating affective commitment explaining interaction effect. These results suggest less with high individuals negatively affected drain motivational keep them feeling attached their workplace and, turn, This study extends our understanding labor processes provides insights into active process whereby driven motivation conserve losses.