Exploring the dimensions of patient experience for community-based care programmes in a multi-ethnic Asian context

• DOI: 10.1371/journal.pone.0242610
• Publication Date: 2020-11-25T18:31:43Z
• Authors: Chuan De Foo; Yan Lin Tan; Pami Shrestha; Ke Xin Eh; Ian Yi Han Ang; Milawaty Nurjono; Sue-Anne Toh; Farah Shiraz
• Keywords: Patient Experience; Thematic Analysis

Introduction The aim of this study is to explore patients’ experiences with community-based care programmes (CCPs) and develop dimensions patient experience salient in Singapore. Most countries like Singapore are transforming its healthcare system from a hospital-centric model person-centered better manage the increasing chronic disease burden resulting an ageing population. It thus critical understand impact hospital community transitions perspective. exploration will guide development instrument for evaluation CCPs quality improvement purposes. Methods A qualitative exploratory was conducted where face-to-face in-depth interviews were using purposive sampling method patients enrolled CCPs. In total, 64 participants aged between 41 94 years recruited. deductive framework developed Picker Patient Experience our analysis. Inductive coding also which resulted emergence new themes. Results Our findings highlighted eight key themes experience: i) ensuring continuity, ii) involvement family, iii) access emotional support, vi) physical comfort, v) coordination services providers, providing education, vii) importance respect patients, viii) financing. Conclusion results demonstrated that multi-faceted, vary according settings. As most frameworks based on single setting western populations, can inform culturally relevant measure multi-ethnic Asian context.