Academic student satisfaction and perceived performance in the e-learning environment during the COVID-19 pandemic: Evidence across ten countries

• DOI: 10.1371/journal.pone.0258807
• Publication Date: 2021-10-21T03:47:40Z
• Authors: Damijana Keržič; Jogymol Kalaripar...; Roxana Pamela Bal...; Denilson da Silva...; Maria Cheraghi; Beata Dobrowolska; Adeniyi Francis F...; MoezAlIslam Ezzat...; Thais França; Belinka González-...; Luz Maria Gonzale...; Fany Inasius; Sujita Kumar Kar; Kornélia Lazányi; Florin Lazăr; Juan Daniel Machi...; João Marôco; Bertil Pires Marques; Oliva Mejía-Rodrí...; Silvia Mariela Mé...; Alpana Mishra; Cristina Mollica; Silvana Guadalupe...; Alka Obadić; Daniela Raccanello; Md Mamun Ur Rashid; Dejan Ravšelj; Nina Tomaževič; Chinaza Uleanya; Lan Umek; Giada Vicentini; Özlem Yorulmaz; Ana-Maria Zamfir; Aleksander Aristo...
• Keywords: Pandemic

The outbreak of the COVID-19 pandemic has dramatically shaped higher education and seen distinct rise e-learning as a compulsory element modern educational landscape. Accordingly, this study highlights factors which have influenced how students perceive their academic performance during emergency changeover to e-learning. empirical analysis is performed on sample 10,092 from 10 countries across 4 continents pandemic’s first wave through an online survey. A structural equation model revealed quality was mainly derived service quality, teacher’s active role in process education, overall system while students’ digital competencies interactions with colleagues teachers were considered be slightly less important factors. impact strongly mediated by satisfaction In general, gave quite consistent results countries, gender, fields, levels study. findings provide basis for policy recommendations support decision-makers incorporate issues current any new similar circumstances.