An integrated model of the antecedents and consequences of perceived information overload using WeChat as an example

• DOI: 10.1504/ijmc.2020.104419
• Publication Date: 2020-01-11T12:37:13Z
• Authors: Xin Zhang; Liang Ma; Ge Zhang; Gao Shan Wang
• Keywords: Information Overload

In recent years, more and social media users have complained of information overload. this paper, we obtained data from surveys the multi-purpose Chinese website, WeChat, to develop an integrated model The was used determine antecedents consequences WeChat users' perceived A field survey 244 conducted test research hypotheses. results showed following key findings: 1) amount received length content increased perceptions overload, while number subscriptions followed not a significant factor; 2) overload were associated with negative emotions intention discontinue usage; 3) type severity consequent likelihood discontinuing usage will vary according different levels experience. implications our for researchers, website managers psychosocial practitioners are discussed.