The PEEER Model: Effective Healthcare Team-Patient Communications

• DOI: 10.15766/mep_2374-8265.9360
• Publication Date: 2014-09-26T15:08:03Z
• Authors: Rosemarie Conigliaro; Janice Kuperstein; Jennifer Dupuis; Darlene Welsh; Stacy Taylor; Donna Weber; Mikael Jones
• Keywords: Welsh

OPEN ACCESSMarch 8, 2013The PEEER Model: Effective Healthcare Team-Patient Communications Rosemarie Conigliaro, MD, Janice Kuperstein, Jennifer Dupuis, Darlene Welsh, Stacy Taylor, Donna Weber, Mikael Jones MD Albert Einstein COM/Montefiore Medical Center Google Scholar More articles by this author , Kuperstein University of Kentucky Dupuis College Communication and Information Welsh Nursing Taylor Pharmacy Weber Medicine https://doi.org/10.15766/mep_2374-8265.9360 SectionsAbout ToolsDownload Citations ShareFacebookTwitterEmail AbstractAbstract Introduction: This resource exposes learners to the challenges involved in effectively communicating within interprofessional teams between teams, patients caregivers, provides with a template for overcoming these optimizing communication. The (Plain Language, Engagement, Empathy, Empowerment, Respect) model is new model, grounded communication patient safety literature, teach (IP) professionals who will be working IP caregivers. Methods: contains three sets video clips demonstrating good bad skills health patients/caregivers. Accompanying videos are worksheets critique videos, facilitator prompts help lead discussion about demonstrated. Finally, learner postassessment which reflects how well they grasped components concepts, an evaluation process. Additional readings extensive references also provided. Results: was incorporated into existing education (IPE) activity profession students either their second year doctor medicine (MD) program, third pharmacy (PharmD) or fourth bachelor science nursing (BSN) program. IPE sent all student participants (119 124 PharmD, 78 BSN students) completed surveys were received from 273 321 (91% response rate, 94% PharmD 62% rate). Over 70% students, 58% agreed strongly that valuable activity. Discussion: can tailored complement any curriculum levels care disciplines. In addition, utilizes concepts familiar most educators, communications applies those use clinical setting where commonly function. easily integrated simulated practice (such as course) actual experiences (either inpatient outpatient situations) provide opportunities improvement team skills. Educational Objectives By end session, able to: Identify unique characteristics team-patient-caregiver care.Describe Model.Explain five skill categories needed achieve effective communication.Recognize describe examples ineffective when observed.Discuss specific Sign up latest publications MedEdPORTAL Add your email below FILES INCLUDEDReferencesRelatedDetails INCLUDED Included publication: Debriefing Wkst-Facilitator Version.docx Instructors Faciliators Guide.docx Learner Wkst.docx Post- Exercise Assessment Final.docx Model Intro Powerpoint .ppt Model-Skills Definitions.docx Part 1-Ineffective Team 1080HD.mp4 2-Effective Communication1080HD.mp4 3-Ineffective Communication.mp4 4-Effective 5-Ineffective 6-Effective Preliminary Evidence Learning Outcomes.docx References Further Readings.docx Model.docx To view publication components, extract (i.e., unzip) them downloaded .zip file. Download editor’s noteThis may contain technology display format no longer use. Copyright & Permissions© 2013 Conigliaro et al. open-access article distributed under terms Creative Commons Attribution-NonCommercial-No Derivatives license.KeywordsEngagementEmpowermenteHealthTeamworkPEEERPlain Language Disclosures None report. Funding/Support Loading ...