Checking the Pulse: A Global Survey on the Evolving Roles of the Insurance Medical Director

• DOI: 10.17849/insm-49-3-1-11.1
• Publication Date: 2022-02-22T21:45:57Z
• Authors: Sheetal S. Salgao...; Leigh Allen; Daniel Zimmerman
• Keywords: Underwriting; Medical underwriting; Pandemic

-The traditional role of the insurance medical director is evolving. RGA surveyed directors to provide an overview their roles, skill sets, future trends, and increasing changing contributions industry in recent years throughout current pandemic.-RGA conducted a first-of-a-kind global survey industry. The online took place from April June 2021 had seven key sections: experience qualifications, roles responsibilities, underwriting claims capabilities, adapting change, disease product trends insurance, challenges, opportunities. Globally, 124 84 companies participated survey.-Respondents are experienced group directors, with 88% active profession for 10 or more. Eighty-seven respondents (70%) dedicate majority time providing technical expertise. Forty-eight percent were involved issue briefings prior pandemic, that number increased 63% during pandemic. Three every five (60%) reported shift emphasis on more competitive decisions, e-underwriting, data analytics, while practices, 35% decisions being challenged complexity products. In addition, 31% development regular basis. Only 50% high moderate level investment employers training companies. Forty-three interested change role, especially those less than 15 Medical see analytics (50%) as largest area growth. Eighty-eight participants believe life health promising.-The will require strategic greater expertise, stronger skills support insurer needs. It be important engage conversations discuss emerging roles.