Effect of different information feedback types on continuous improvement of nursing quality

• DOI: 10.3760/cma.j.issn.1674-2907.2013.15.033
• Publication Date: 2013-05-26
• Authors: Aihua Liang; Feng-pei Zhang; Shan Wu; Zeyu Yan; Rui Yu
• Keywords: Nursing management

Objective To investigate a scientific and effective way of nursing quality feedback to achieve the purpose continuous improvement quality.Methods Nursing quality,nursing defect correction number satisfaction rate by written oral in 2010 were control group,while same evaluation items multi-media with experimental group,and results different pathways compared between two groups.Results The score ward management,disinfection isolation,intensive care,first aid items,nursing documents,basic was respectively (97.60 ± 1.34),(98.35 0.80),(98.21 1.17),(98.19 1.51),(94.75 ±1.56),(97.13 1.34)in (89.81 ±2.08),(89.86 1.01),(91.48 ±2.10),(90.47 ±0.86),(88.79 1.83),(85.62 2.26) group.The differences statistically significant (t =10.90,22.79,9.69,15.34,8.67,15.75,respectively;P ＜ 0.05).The 38 group 18 difference (x2 =-3.35,P 0.05).And there also patients' groups =7.585,P 0.05).Conclusions Multi-media is quality,which can improve nurses' service consciousness as well shorten cycle defects correction,thus truly achieving quality.

Key words: Information feedback; Nursing quality; Satisfaction