Patient Satisfaction with Inpatient Hospital Services: A Cross Sectional Survey of Admitted Patients of Combined Military Hospital, Malir Cantt, Karachi

• DOI: 10.51253/pafmj.v72i2.4140
• Publication Date: 2022-12-06T04:03:25Z
• Authors: Samira Faiz Bari; Hamid Jamal Siddiqui; Farhan Muhammad Q...; Sehrish Zahra; Muhammad Tahir; Saba Rizwan
• Keywords: Cross-sectional study

Objective: To assess the level of satisfaction regarding admission process, treatment nursing care and general support services amid patients admitted in various hospital departments.
 Study Design: Hospital-based cross-sectional survey.
 Place Duration Study: Combined Military Hospital, Malir Cantt, from Oct 2018 to Sep 2019.
 Methodology: Data was collected 522 participants. An inpatient feedback form used among patients.
 Result: Out 522, 256 (49%) participants ranked health facilities as excellent and199 (38%) good. 53 (10%) were satisfied, while only 16 (3%) discontented with current facilities.
 Conclusion: This survey has provided deep insight into contemporary hospital. Being a costeffective organization, CMH Cantt delivered quality through continuous efforts towards betterment every discipline deemed medical facility.