Organizational factors affecting knowledge sharing capabilities in e-government: an empirical study

• DOI: 10.5555/1124191.1124290
• Publication Date: 2004-05-24
• Authors: Soonhee Kim; Hyangsoo Lee
• Keywords: Excellence; Information Sharing

E-government, a concept that emerged in the late 1990s, is facing challenging opportunities for improving public service delivery to individual citizens. The Internet, World Wide Web, and other digital tools are transforming ways which business, public, government communicate, altering citizen demand (Council Excellence Government [CEG], 2000; Stowers, 2002; Strover & Straubhaar, 2000). Public expectations fast convenient institutional needs efficiency motivating agencies experiment with e-government ventures (CEG, Center Technology [CTG], 1999; National Electronic Commerce Coordinating Council [NECCC], 2000a). Modesitt (2002) Greeves (2000) among growing number of researchers taking note use Geographic Information Systems (GIS), Web technologies establish external collaboration, civic engagement, networking, customer service. E-government services clearly expanding will continue do so; speed at expansion occurs be limited only by technical financial capacities evolve organizational/managerial philosophies emerge.