Indonesian Logistics Preferences during COVID-19 Pandemic

• DOI: 10.56225/ijfeb.v1i4.56
• Publication Date: 2023-01-16T16:40:16Z
• Authors: Yudo Anggoro; Dwi Rahmawati; Kurnia Fajar Afgani; M. Agus Afrianto; Rama Permana; Dinda Thalia Anda...; Lim Edria Kosasih; Raden Aswin Rahadi
• Keywords: Warranty

This study aims to identify the critical factors of shipping success and courier services in Indonesia. The uses a survey questionnaire Indonesia on consumer preferences logistics service consumers, using location Jakarta, Bogor, Depok, Tangerang, Bekasi (Jabodetabek) as locational preferences. consist ease use delivery services; estimated shipments; package location; operational time; availability packaging pricing methods; guarantee; payment method for costs; serving tracking; tracking maps; information packages; failed compensation; scape, corporate image, user product price. A total 150 respondents participated this study. In conclusion, most consumers small delivery. also did not believe provider needed be available 24 hours per day, 7 days week. Nevertheless, they prefer it if provides day estimation. results rate preference survey, reveals that safety process, providers must charge an additional fee standard packaging. Also, are willing pay more warranty protection during process. Thus, includes extra based type. Moreover, need access track real-time provider's application or website. Hence, all staff update position