IDENTIFYING THE CRITICAL SUCCESS FACTORS FOR DIGITAL TRANSFORMATION STRATEGY IN THE PUBLIC SERVICE: EVIDENCE FROM KENYA

• DOI: 10.61426/sjbcm.v10i2.2600
• Publication Date: 2023-09-16T14:26:06Z
• Authors: DOROTHY KOECH, PhD; ALFRED BETT, PhD
• Keywords: Identification; Digital strategy

Digital transformation strategy refers to a detailed plan of adoption digital tools and methods by an organization. Innovation, creativity, have been gradually transforming societies for decades. Extant literature from number studies, opinion pieces publications practitioner outlets present recorded benefits digitalization businesses that chose adopt the use ICTs radically change way they do their businesses. These studies revealed success attempt is recognized when firms manage make necessary adjustments business strategies, organizational structure, culture as well processes. In recent past, Kenyan government has found itself under pressure its citizens increase aid provision services. Building upon findings previous this review paper employed Altimeter’s framework in categorizing ranking critical factors successful implementation strategies Kenya’s public service. The identified 26 different articles categorized them into 8. identification these were based on key words search relevant review. indicated processes technology should be given top priority order sustain value while execution, insight intent received low ranking. This may useful policy makers sector Kenya it help development strategies. Key : Critical Success Factors, Transformation, Digitization, Public Service CITATION: Koech, D. & Bett, A. (2023). Identifying service: Evidence Kenya. Strategic Journal Business Change Management, 10 (2), 237 –246.