A5050249763- Service and Product Innovation
- Digital Transformation in Industry
- Quality and Supply Management
- Customer Service Quality and Loyalty
- Product Development and Customization
- Sustainable Supply Chain Management
- Digital Platforms and Economics
- Consumer Retail Behavior Studies
- Collaboration in agile enterprises
- Flexible and Reconfigurable Manufacturing Systems
- Digital Innovation in Industries
- Environmental Sustainability in Business
- Innovation and Knowledge Management
- Sustainable Industrial Ecology
- Big Data and Business Intelligence
- Manufacturing Process and Optimization
- Business Strategies and Innovation
- AI in Service Interactions
- Recycling and Waste Management Techniques
- Sharing Economy and Platforms
- Management, Economics, and Public Policy
- University-Industry-Government Innovation Models
- Technology Adoption and User Behaviour
- Management and Optimization Techniques
- Operations Management Techniques
University of Brescia
2013-2024
Brescia University
2012
Recent studies advocate that digital technologies are key enabling factors for the introduction of servitized business models. At same time, these support implementation circular economy (CE) paradigm into businesses. Despite this general agreement, literature still overlooks how enable such a CE transition. To fill gap, paper develops conceptual framework, based on and case study company implementing usage-focused model in household appliance industry. This focuses Internet Things (IoT),...
This study draws on an extensive survey and interview data collected during the COVID-19 pandemic. The respondents were executives of industrials firms whose factories, warehouses, headquarters are located in Northern Italy. is undoubtedly European region first most extensively affected by pandemic, government implemented radical lockdown measures, banning nonessential travel mandating shutdown all businesses. Several major effects both product service businesses highlighted, including...
Circular Economy has been usually indicated as a promising approach to promote economic development and sustainability. Despite this general agreement, the paradigm is still little adopted by companies, they need face several challenges. In context, Product-Service Systems (PSS) Business Models play major role, have proposed an opportunity for promoting Today, digital technologies are seen key factor enable PSS, allowing at same time introduction of into companies. However, attention set on...
The digital age we live in offers companies many opportunities to jointly advance sustainability and competitiveness. New technologies can, fact, support the incorporation of circular economy principles into businesses, enabling new business models facilitating redesign products value chains. Despite this considerable potential, convergence between these is still underinvestigated. By reviewing literature, paper aims provide a definition conceptual framework, which systematize smart paradigm...
This study comprehensively reviews the literature on service transformation of industrial firms, applying business model (BM) perspective. Despite wide use BM terminology, a true approach to this phenomenon is an emergent trend. We provide threefold contribution research debate. First, we identify reasons relevance such phenomenon. Second, based reference model, characterization according perspective, both from structural and content standpoints. Third, outline four future directions: (i)...
The discussion about business models has gained considerable attention in the last decade. Business model frameworks have been developed literature as management methods helping companies to comprehend and analyse their current logic guide deployment of new strategies. In response calls for a deeper understanding application approach product-service systems (PSS), this study develops two-level hierarchical framework that (i) includes set components with pertinent, second-order variables take...
This paper illustrates the results of an empirical study involving 21 engineer-to-order (ETO) companies, operating in machinery-building industry. The investigates needs and requirements such companies terms software support for governing businesses, with particular emphasis on production planning control (PPC) processes. An analysis investigated two main aspects: (i) set business activities performed by analysed industry (ii) relevant, high-level functionalities required execution...
Purpose This paper presents a model aiming to identify the factors influencing adoption of augmented reality (AR) for industrial services. Design/methodology/approach The study combines literature analysis with an empirical conducted exploring how five large companies are introducing AR supporting provision technical assistance and services their installed base. Findings authors four categories (task, workforce, context technology) that combine 18 manufacturing should consider when...
Businesses grounded upon multisided platforms (MSPs) are found in a growing number of industries, thanks to the recent developments Internet and digital technologies. Digital MSPs enable multiple interactions among users different sides through information communication The understanding characteristics constituents is fragmented along literature streams. Moreover, very few empirical studies have been carried out date. In order fill this gap, paper presents three-level framework that...
Purpose The purpose of this paper is to contribute the understanding servitization phenomenon product-centric companies, by identifying resources, capabilities and organizational aspects needed successfully deploy a servitized business model (BM). Design/methodology/approach By adopting literature-based approach, develops maturity (SeMM) aimed at assessing positioning companies in journey. also illustrates application two small medium-sized enterprises (SMEs), machinery forklift truck...
With the rise of digital technologies, possibility to retrieve a large amount data from connected sources can become key source value creation in context service provision. Nevertheless, product offerings that be built on retrieved products, we will call data-driven system, remains poorly covered both academic and practitioners' perspectives. Notably, univocal definition characteristics system is still missing. Therefore, this paper represents first attempt systematic services types their...
The evolution of capital goods companies towards a "service-oriented" business model is challenging and requires fundamental changes in the company. Main aims this study, that part large research project, are to understand how models operate sector configured identify different PSS types can help better shifting toward service-oriented model. To achieve these results, we developed framework, based on Canvas carried out an exploratory survey among 95 European relevant issues characterize...
The merging of services and digital technologies generates remarkable opportunities in manufacturing, by allowing more efficient processes, adding value to products, supporting improved managerial decisions with richer, faster sounder information. Although the importance this phenomenon, scientific knowledge is not sufficient. By analyzing emerging trends digitization servitization manufacturing we tried firstly identify key studying different frameworks national industry 4.0 policy...
The Circular Economy has been pointed out by scholars and policymakers as a promising approach to decouple economic growth from resource consumption waste generation [...]
Nowadays a comprehensive transformation from traditional business models, based on the product sales, to new product-service systems (PSS) can be seen as an opportunity for industrial firms gain revenues and competitive advantage. Nevertheless manufacturers frequently fight with this innovation, it requires fundamental changes in structure, culture competencies of company. Rarely, understand how they should reconfigure elements their model (BM) order servitize. In addition, literature has...
Product-Service Systems (PSS) have a potential to increase environmental sustainability, e.g. by extending product lifespan through multiple usage cycles or enhancing resource efficiency during the phase. However, actual achievement of benefits PSS has been questioned, due contradictions between business and sustainability logics. This paper advocates stronger alignment role revenue models pricing mechanisms, in order move beyond gains as mere "additional effects" PSS. Based on conceptual...
New trends for capital goods manufacturers push towards selling the products usage or performance rather than product itself. This evolution from traditional business models, based on sales, to new service-oriented models (BMs), has received increasingly attention both in academic and managerial community. Despite this, a limited application of service offerings been observed sector. article reports results survey carried out during T-REX project, funded by European Union under Seventh...
Improving service business of industrial companies through data: conceptualization and applicationAs a consequence the exponential growth technologies, big data combined with increasing processing power, are leading to profound changes for companies.Although acknowledge importance adopting specific "big strategy" in order exploit opportunity arising from servitization, how can do it practice still remains poorly understood.This paper proposes hierarchical framework describe operationalize...
In order to successfully move "from products solutions", companies need redesign their business model. Nevertheless, service oriented BMs in product-centric firms are under-investigated the literature: very few works develop a scheme of analysis such BMs. To provide first step into closing this gap, we propose new framework describe service-oriented BMs, pointing out main BM components and related PSS characteristics. Thus, proposed aims help take account relevant elements that be designed...