Abstract Although the literature on talent management (TM) has grown considerably in last decade, with bulk of previous research concentrating large MNCs, there been little development how it applies to small- and medium-sized enterprises particularly organisations (MSOs), nor many countries outside Anglo-Saxon traditions. This study aims contribute by studying concept practices TM MSOs Spain. A multiple case methodology was used order analyse perceptions, definitions practices. The results...

The implementation of human resource (HR) practices (HRPs) is increasingly regarded as a cornerstone in the achievement overall HRM effectiveness. This article addresses role HR department contributing to line managers' (LMs) effective HRPs. It does so by comparing actions departments both and ineffective processes different firms. Its findings reveal that can make difference taking initiatives foster LMs' abilities, motivation opportunities, such deploying in‐the‐field specialists, framing...

Abstract The concept of "ethical consumer behavior" has gained significant attention among practitioners and academic researchers, generating increasing but disjointed knowledge on the topic. By analyzing empirical research ethical behavior, this article provides researchers with a map to guide future research. In total, we review 80 studies. main contributions include identification trends in literature conceptualization behavior. addition, several areas for are proposed discussed....

Abstract Despite increasing interest in human resource management (HRM) implementation as an explanation for the association between HRM and firm performance, considerable confusion remains about what means. In order to develop conceptual definitions of effectiveness, this study builds on three different literatures outside field (strategy, innovation, change management), which have addressed topic extensively. As a result, is characterized dynamic process, involving interaction among...

Purpose – The purpose of the paper is to show that HRM not sole responsibility HR departments, but also other agents inside and outside organisation, such as top line managers, external service providers. This seeks examine how organisations distribute activities responsibilities among these agents. study attempts classify according agent distribution explore whether a number internal context characteristics affect this distribution. Design/methodology/approach survey in shows methodology...

Despite the significant influence that top management exerts on different aspects of people management, it remains missing stakeholder in HRM literature. In this paper, we take stock previous research, and conclude is scarce lacks consolidation. On basis our findings, but also thinking terms what still missing, develop a conceptual framework may guide further advocating for need to consider co-evolutionary approaches an attempt integrate selection adaptation perspectives, as well multi-level...

Abstract. This manuscript is conceptually based in the areas of e‐consumer behaviour and e‐services marketing. Specifically, it examines phenomenon waiting terms role plays functionality service delivery over internet effect has on how consumers behave online. A number previous studies have identified a link between ‘quickness’ web sites site's overall functionality. The existing knowledge consumer general context traditional or ‘off‐line’ services specific online reviewed. qualitative...

This study compares the effectiveness of bargaining institutions in regulating temporary contracts Austrian, German and Spanish call centres. Unions’ capacities to bargain over expansion conditions contract use are shaped by structures state regulation various types. National regulate outsourcing coordinate collective agreements with workplace particularly effective limiting contracts. Nonetheless, cross-national analysis indicates that employers adept at exploiting very specific forms order...

Purpose This paper aims to draw attention the need for a nuanced view of emotional contagion framework. It proposes and empirically tests refined model its effects in hotel sector by focusing on front-desk service encounter interactions. Design/methodology/approach Data were collected from three separate groups paired informants: receptionists, customers interaction observers. The sample included 573 full customer interactions 47 hotels Catalonia. was tested with structural equation...

As the body of evidence has grown over years showing a positive association between HRM and firm performance (Becker & Gerhart, 1996; Boselie, Dietz, Boon, 2005; Combs, Liu, Hall, Ketchen, ...

This article examines the management of seemingly ubiquitous problem plagiarism by students in higher education. An integrated review conceptual and empirical literature to date is undertaken pursuit two objectives. First, provide structure scattered knowledge about topic, which achieved developing a process framework management. Second, identify, group locate determinants each major events process: occurrence instance, its detection subsequent actions response. Moreover, incorporates roles...

Purpose Few definitions in the HRM literature have reached as much consensus term “devolution”. However, devolution is a phenomenon that has been defined from perspective of specialists, with little or no contribution middle managers. This paper seeks to explore what behind commonly shared definition devolution, by examining not only actual tasks are being devolved, but also trying establish different degrees according number dimensions. Design/methodology/approach An approach facilitated...

Purpose The purpose of this paper is to examine the quality jobs in call centres by focusing on opportunities for promotion sector. More specifically, research questions focus discovering whether common practise centre sector and identifying factors that affect this. Design/methodology/approach A survey questionnaire was administered directors or their human resource managers. least square regression analysis carried out how training, job security knowledge about employees' abilities, use...

The growing use of temporary contracts in Europe raises the question whether long-term employment relations are eroding coordinated market economies, where protective regulations historically strong. This paper, using data from establishment-level surveys conducted 2003–2005, examines institutional and organizational factors that have shaped extent call centers six European countries: Austria, Denmark, France, Germany, Spain, Sweden. While differences regulatory regimes appear to influenced...

Purpose E‐consumers consistently complain that the internet is frustratingly slow. Most existing research on this phenomenon based concept of “download delay”, is, time required for a web page to fully download e‐consumer's computer screen. This paper reports an exploratory study waiting service with intention extending narrow conceptualisation delay” more user‐based perspective internet. Design/methodology/approach The qualitative methodology. methods are seven asynchronous virtual focus...

Patterns of devolution human resource management responsibilities to line managers vary significantly, giving rise the important question what accounts for such variability in assignment these responsibilities. Building on theoretical insights from both contextual strategic and structural contingency theory, we conceptualise combined role proximal distal factors form institutional, competitive, heritage-based mechanisms accounting variations devolution. Then, employing data 5918...

The ability to implement strategies is, itself, a resource that can be source of sustained strategic advantage' (Barney, 2001, p. 54) To our knowledge, within seven years, this is the fourth Special Issue into conceptual and empirical discoveries in successful HRM implementation.In 2011, International Journal Human Resource Management published set interesting pioneering papers on 'Comparative Perspectives HR Line Manager Relationships their Effects Employees'.In 2013, followed with about...

The growth of offshored services has brought about an important flux jobs from developed towards developing countries. In this context, outsourced call centres, with their complex insertion across countries and organisations, demonstrate a high potential to create jobs, thus influencing the labour markets particular country. However, there are some doubts quality, longevity working conditions that these afford. This article uses conceptual background global value chains networks in order...

The phenomenon of devolution, or transfer human resource management (HRM) responsibilities to middle managers (MM) has mainly been studied and measured as a homogeneous unidimensional phenomenon. However, the variations found in literature suggest that this key HR concept may be heterogeneous multidimensional nature. This inductive study explores whether devolution broken down into different dimensions, beyond simple addition transferred areas (selection, training, etc.). To do so, case...

Purpose Waiting in services commonly reduces customer satisfaction and has a considerable enduring negative effect on the overall evaluation of service. may even lead consumers to abandon service or avoid that future occasions. This paper aims advance understanding role played by culture shaping perceptions waiting services. In doing so, study demonstrate solutions for managing should be culturally appropriate. Design/methodology/approach uses in-depth interviews consumer diaries. The sample...