Purpose In this study, the aim is to empirically examine relationship between students' perceptions of themselves as customers their university and educational attitudes behaviors. It also seeks investigate extent which characteristics predict involvement with education. Design/methodology/approach The authors obtained data by surveying 1,025 students from a medium‐sized in southern United States. Findings Consistent exchange theory, who perceived were more likely feel entitled view...

Using a sample of workers and managers employed by hotel located in Southeastern People's Republic China, we investigated the relationship between various human resource management practices perceived organizational support (POS) experienced employees. We then effects POS on employee satisfaction. Our data suggest that hiring practices, training, compensation predict POS. These results are consistent with previous research. also found influences worker satisfaction acts as mediator select HR...

Purpose Despite extensive research on individual and organization-focused counterproductive work behaviors, few studies have examined why employees intentionally harm the customer relationship. This study aims to examine effects of stressors abusive supervision customer-directed behaviors (CDCWBs) how social support decision latitude mitigate these effects. Design/methodology/approach A total 309 US-based working in diverse industries completed a survey that measured perceptions stressors,...

We examined whether financial literacy changes college students' assessments of their student-loan providers. As predictors in our backward regression, we included (a) literacy, (b) perceived importance loan, (c) satisfaction with college, (d) optimism, (e) experience using credit cards, and (f) decisions about cards. also two-way interactions between the other variables. Our regression explained 24% variance dependent variable. results indicated that was a significant predictor attitude...

Purpose This paper aims to bring together the concepts of Six Sigma into process training design and transfer. Design/methodology/approach The are supported with an actual example their application practice. industrial shows where inclusion can make positive contributions transfer processes. Findings showed a contribution through more structured process. Including within will provide organization additional support structure improve overall success process, impact effectiveness itself....

We test the correlation between student perception of three university relationship-building tactics - commercial friendships, preferential treatment, and tangible rewards with satisfaction. also whether two characteristics enduring involvement education sense entitlement have a moderating effect on aforementioned relationship behaviors Results revealed positive correlations perceived overall Correlations satisfaction were greater among high-involvement students than their lesser-involved...

Purpose – The purpose of this paper is to empirically examine the relationship between students’ perceptions equal employment opportunity/affirmative action (EEO/AA) ideals and their companies’ ability meet goals using corporate social responsibility (CSR) practices. also examined extent which support EEO/AA relates community mindedness attitudes toward volunteerism. Design/methodology/approach obtained data by surveying 895 students from a medium-sized university in southern USA. Findings...

Purpose This study investigates whether subordinates who rate their managers higher on narcissism are also more likely to view as abusive. In particular, the explores extent which whom use certain behaviors (self-promotion and unpredictability) that mediate relationship between perceived abuse. Design/methodology/approach Survey participants ( n = 949) rated most-destructive manager in terms of self-promotion, unpredictability, abusiveness. A bootstrap analysis assessed positive, mediating...

Purpose Student/trainee perception of their performance can sometimes be inaccurate. This study aims to look at the accuracy actual in short‐term intervention style training/instruction. Design/methodology/approach Two studies conducted using university students problem solving exercises compared on designated problems. Following instructional intervention, participants were asked use a presented strategy target solution problem. Participants then short series post‐study questions related...

Recent research on “dark” leadership reveals that subordinates who work for abusive supervisors report a number of negative outcomes. We explored whether employees experience abuse from their reported more alienation. predicted supervision would “trickle down,” decreasing subordinates’ psychological links with work. Regression analysis revealed no significant relationship between supervisory behavior and However, the results provide basis future research. The findings, though unexpected,...

Purpose – The study aims to understand how university students' work experiences influence their perceptions of ethics training. In the past, researchers have focused on content programs, but ignored employment. Design/methodology/approach authors surveyed 953 students at a medium-sized in Southeastern USA. Findings Students' views and job predicted both college training ability identify ethical issues from set scenarios. degrees as valuable credentials feelings that behavior is “norm”...