Purpose This paper aims to examine the effects of hotel general managers’ transformational leadership (TLS) and department managers (DMs)’ organizational commitment (OC) on their department’s performance in upscale hotels Australia. Design/methodology/approach Data were collected by surveying DMs four- five-star hotels. The survey instrument included measures comprehensive sustainable performance, TLS OC adapted from literature. data analyzed through factor analysis regression with a...

Given the gendered power relations and isolated nature of women hotel room attendants' working environments, guest‐initiated sexual harassment experienced by attendants is a significant, under‐investigated problem. This study experiences was conducted in 5‐star hotels located on Gold Coast — notable tourism destination Q ueensland, A ustralia. Adopting socialist–feminist critical theory epistemological perspective, used qualitative constructivist grounded methodology. The research reveals...

Despite multiple calls to protect the environment, adopting environmentally friendly behaviors is still considered be one of most persistent challenges in behavior transformation agendas. This study sought expand existing knowledge hotel consumers’ green by developing and testing an extended model theory planned behavior. More specifically, this incorporated past experience into understand comprehensively decision-making processes with respect their intentions stay at a hotel. Results from...

Purpose – The purpose of this study was to develop and validate a self-reporting tool: the hospitality employee’ satisfaction index. Design/methodology/approach 15-item instrument presented in developed through an examination extant literature seven focus groups representing industry. piloted online with 1,000 employees, refined then distributed 9,000 employees. Findings Factor analysis extracted three factors (career advancement, control variety relationships), reliability (Cronbach’s...

This study examines hospitality management students' expectations and acquisition of knowledge skills through the use a Virtual Field Trip (VFT) platform. In total 135 students in Australia responded to pre- post- open-ended questionnaires. The pre-questionnaire sought skill acquisition, whereas post-questionnaire their perceptions actual after engagement with VFT. empirical material was thematically analyzed using textual analysis program Leximancer, facilitating an iterative process moving...

This study examined students' expectations and perceptions of quality features a virtual field trip in course within hospitality degree. A quantitative research design was used data were collected from 182 students at an Australian university. Descriptive analysis Importance–Performance performed to analyze the data. The results revealed that overall satisfied with learning experience they gained using website. Through Analysis, also identified aspects website need be further improved....

This study examined the combined effect of market competition and managers'use information (provided by management accounting system, or MAS) on departmental performance in four- five-star hotels resorts Australia. A self-administered postal survey was used to collect data from Room Department Food Beverage managers working large resorts. Usable questionnaires 112 department 56 were received. Although results reveal a significant (interaction) managers' use nonfinancial performance, no such...

This article illuminates the difficulties of achieving dignity at work for hotel room attendants working 5-star hotels in Gold Coast region South East Queensland, Australia. exploratory research was founded on socialist-feminist epistemologies. In-depth interviews were conducted with a sample 46 attendants. A qualitative, social-constructivist, grounded-theory methodology used to render empirical material into basic social structural process achievement dignity. Despite exploitation,...

Hotels operate in a highly competitive market and therefore place strong emphasis on quality management order to gain/maintain competitiveness. This research examined the relationship between total (tQM), competition, hotel departmental financial nonfinancial performance. The data were collected from sample of Australian Indian hotels using self-administered postal survey. results suggested that while tQM competition had direct interactive effect performance, performance was indirect. It...

This research examines students' experience with an innovative virtual field trip of hotels. Students taking a Food and Beverage Management course participated in this research. The VFT included aspects managing the food beverage function hotels supplemented delivery face-to-face teaching to form blended learning experience. Personal interviews 18 students two stages were conducted establish their expectations perceptions level innovation was evaluated using mapping framework, designed gauge...

The focus of this study was to investigate the association managerial performance with interactive effect superior-subordinate relationship (SSR) and participation in budgeting hotel industry. participants were 52 department managers working large luxury hotels Australia. Mailed questionnaires used collect data. Managerial assessed following Mahoney et al., who conceptualized variable terms overall using eight subdimensions performance. Unlike previous studies, which focused only on...

Abstract This article highlights women room attendants’ experiences of the consequences distinction work in five five-star hotels located Gold Coast region South East Queensland, Australia. Those are demonstrations deference, reification lower social class standing and ostracism. ‘Distinction work’ requires attendants to recognize guest’s superior position as a key part service interactions. An ontologically intertwined research stance was used with socialist feminism critical theory...

This research addresses calls for organizational perspectives of guest-initiated sexual harassment employees; in this case, hotel room attendants. Workers, such as attendants, working jobs with high customer interaction, are particularly liable to harassment. exploratory study investigates the personnel from executive management how they understand and manage To ascertain level awareness issue, in-depth interviews were conducted nine Directors Human Resources (DHR) two Executive Housekeeper...

Award programmes facilitate recognition and reward of innovative practices creating industry benchmarks for world-class standards. Growing adoption sustainability corporate social responsibility charters amongst hotels internationally is nudging the paradigm. However, comprehensive empirical data, detailing describing these are under examination. This paper examines sustainable hotel Asia-Pacific utilizing an exploratory inductive content analysis self-reported award submissions. The...