While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change practice. The issues with long-term implementation reveal reductionist view of that ignores the institutional arrangements and other interdependencies influence efforts within multi-actor systems. purpose this article is to build systemic understanding inform actors’ aimed at intentional, To achieve aim, we conceptual building blocks by applying...

This paper aims to bridge recent work on Service Logic with practice and research in the Design for explore whether how human-centered collaborative design approaches could provide a source interpreting existing service systems proposing new ones thus realize organizations. A comparison is made of theoretical backgrounds frameworks from studies that conceptualize core concepts value co-creation: actors, resources, resource integration, systems, participation, context, experience. We find...

Purpose The purpose of this paper is to analyze how service design practices reshape mental models enable innovation. Mental are actors’ assumptions and beliefs that guide their behavior interpretation environment. Design/methodology/approach This offers a conceptual framework for innovation in ecosystems through connects the macro view as changing institutional arrangements with micro reshaping models. Furthermore, an 18-month ethnographic study context healthcare, investigated. Findings...

Within the discourse connecting design and innovation, there has been a growing emphasis on importance of cognitive processes in relation to methods. However, over-emphasis cognition fails clearly identify triggers change necessary for service innovation. In response, this article draws classic American pragmatism service-dominant logic highlight underappreciated role actors' bodily experiences when using methods The authors paper posit that stage aesthetic disruption, sensory experience...

The intention of this paper is to learn more about why consumers choose whether or not recycle, with special attention given the functions packaging itself, in order provide suggestions for improvements design, recycling systems and environmental assessment different designs. study focussed on ten households Sweden that where motivated participate gain an understanding complex matter decision-making process. implementing interview-based qualitative was rich data reach beyond respondents’...

Given the growing interest in systemic design, there is a demand for designerly approaches that can aid practitioners catalyzing social systems change. The purpose of this research to develop an initial portfolio acknowledges structures as key leverage point influencing systems. This article presents learnings from experimentation with host shaping and identifies four design principles guide doing work. contributes evolving pluralistic methodology by presenting formats activities take...

Amid all the excitement about transforming social systems through design, there remains a lack of understanding what design can uniquely offer to support this change. This conceptual paper contributes discussion by integrating research on and thinking develop concept aesthetic disruption, highlighting its connection alteration mental models in systems. With from empirical illustrations disruption context healthcare, we identify four core components designing for disruption: engagement...

This case study describes ‘First Line’, a multi-year service design project focused on changing mental healthcare for young people that was conducted through collaboration between Experio Lab and Första linjen in Karlstad, Sweden. The reflects ‘Trojan Horse’ approach to brought by the clinical team based explicit agenda of developing new digital health services people. However, bringing also came with somewhat hidden supporting ways working within context healthcare. tells story overall...

This paper explores how designers’ core competencies relate to the emerging paradigmatic shift in design practice, and provides suggestions for education. The is due increased interest from engaging with social political contexts issues last fifteen years. Designers have several this prototyping thereby capacity work wicked problems are explored. More explicitly, we suggest that designers can relevant propositions help of successive prototyping. Tightly integrating designing problem setting...