We investigate how families repair communication breakdowns with digital home assistants. recruited 10 diverse to use an Amazon Echo Dot in their homes for four weeks. All had at least one child between and 17 years old. Each family participated pre- post- deployment interviews. Their interactions the (Alexa) were audio recorded throughout study. analyzed 59 breakdown members Alexa, framing our analysis concepts from HCI speech-language pathology. Our findings indicate that collaborate using...

Smart speakers have become pervasive in family homes, creating the potential for these devices to influence parent-child dynamics and parenting behaviors. We investigate impact of introducing a smart speaker 10 families with children, over four weeks. use pre- post- deployment interviews whole in-home audio capture interactions our analysis. Despite causing occasional conflict home, we observed that parents lever-aged further goals. found three forms has on dynamics: 1) fostering...

Voice-based Conversational Agents (CAs) are increasingly being used by children. Through a review of 38 research papers, this work maps trends, themes, and methods empirical on children CAs in HCI over the last decade. A thematic analysis found that domain focuses seven key topics: ascribing human-like qualities to CAs, CAs? support children?s learning, use role home family context, play, storytelling with CA, issues concerning collection information revealed designed for differing...

Abstract Objective People who experience marginalization, including Black, Indigenous, of Color (BIPOC) and Lesbian, Gay, Bisexual, Transgender, Queer, Plus (ie, all other marginalized genders sexual orientations) people (LGBTQ+) discrimination during healthcare interactions, which negatively impacts patient–provider communication care. Yet, scarce research examines the lived unfair treatment among patients from groups to guide patient-centered tools that improve equity. Materials Methods We...

The COVID-19 pandemic forced many people to convert their daily work lives a "virtual" format where everyone connected remotely from home. In this new, virtual environment, accessibility barriers changed, in some respects for the better (e.g., more flexibility) and other aspects, worse problems including American Sign Language interpreters over video calls). Microsoft Research held its first cohort of all interns 2020. We authors, full time intern members affiliates Ability Team, research...

Users of voice assistants often report that they fall into patterns using their device for a limited set interactions, like checking the weather and setting alarms. However, it's not clear if use is, in part, due to lack learning about device's functionality. We recruited 10 diverse families participate one-month deployment study Echo Dot, enabling us investigate: 1) which features are aware engage with, 2) how explore, discover, learn Dot. Through audio recordings families' interactions...

Abstract Eye control and switch scanning are commonly considered as augmentative alternative communication (AAC) access options by people with amyotrophic lateral sclerosis (ALS) at the same clinical intervention point. Choosing optimal methods must be supported performance qualitative feedback, well considerations of cognitive changes sometimes associated ALS. We present quantitative data comparing used five ALS adults without Each participant accessed an on-screen keyboard during repeated...

When trying to understand people's perspectives, qualitative researchers in HCI often use methods which assume participants can easily communicate verbally. There are few dedicated resources provide an overview of effectively gather the perspectives people who cannot verbally; specifically, Augmentative and Alternative Communication (AAC). As a result, AAC users might be excluded from studies using such as interviews or focus groups, even if they fit researcher's target population. To...

Although clinical training in implicit bias is essential for healthcare equity, major gaps remain both effective educational strategies and tools to help identify bias. To understand the perspectives of clinicians on design these needed tools, we conducted 21 semi-structured interviews with primary care about their recommendations improve patient-centered communication mitigate Participants generated three types solutions raise awareness bias: digital nudges, guided reflection, data-driven...

We explore the telehealth experiences of adults who use augmentative and alternative communication (AAC) clinicians work with people using AAC.We conducted semistructured, online interviews 6 AAC 8 provide services to between July September 2020. Participants were located in United States Kingdom. All participants had engaged 2 or more visits past months. used an inductive, thematic approach analyze interview data.Our findings reveal that (1) is essential service, (2) technology causes...

Many traditional HCI methods, such as surveys and interviews, are of limited value when working with preschoolers. In this paper, we present anchored audio sampling (AAS), a remote data collection technique for extracting qualitative samples during field deployments young children. AAS offers developmentally sensitive way understanding how children make sense technology situates their use in the larger context daily life. is defined by an anchor event, around which collected. A sliding...

Purpose This study explored employment experiences and attitudes of adults who acquired mobility, motor, and/or communication disabilities use assistive technologies.Materials Methods Semi-structured interviews were conducted with seven about their after acquiring disabilities. After analysis interview results, six participants completed surveys towards crowdsourcing remote work.Results Findings indicate that can continue working accommodations when they feel supported valued by employer....

The COVID-19 pandemic forced many people to convert their daily work lives a "virtual" format, in which they connected remotely from home. In this new, virtual environment, accessibility barriers changed, some respects for the better (e.g., more flexibility) and other aspects, worse problems including American Sign Language interpreters over video calls). Microsoft Research held its first cohort of all interns 2020. We, interns, full-time members, affiliates Ability Team, research team...

Co-design is not merely a set of design activities, but grounded in the belief equitable access and input design. However, common assumption co-design that participants can use their hands, easily communicate, are able to actively participate timeframe based on researcher's agenda. These assumptions exclude underserved populations, including with motor communication disabilities. We present Aligned Co-Design (ACD), multi-modal, temporally flexible method theory interdependent relationships....

We explore the information needs of hospitalized children by analyzing co-design prototypes created children. facilitated two simultaneous, yet separate sessions with mixed groups including both who had been and siblings hospitalized. The focused on identifying in inpatient hospital setting. Our findings revealed that their view from multiple perspectives, those parents, physician, child themselves. Both identified similar needs, including: communicating people outside room, tracking...

Healthcare providers in the hospital setting must discuss patient information to ensure continuity of care and safety. This study explores how patients perceive they hear discussed between healthcare concept “eavesdropping” can be addressed by field medical informatics. Using an inductive analysis interviews with 14 adult inpatients, research findings indicate that value receiving setting, including received through eavesdropping. Patient eavesdropping opportunities include “eavesdropping...

Designing with marginalised children often produces detailed insights about their lives and communities. Whilst it is possible to extract methodological artefact-centred knowledge from existing design cases, can be difficult utilise build on some of the more complex multifaceted issues that these generate, for instance, how researcher decisions inform outcomes. In this workshop, we invite researchers reflect case studies marginalized offer larger Children-Computer Interaction (CCI)...

An estimated 3.25 billion voice assistants (VAs) are in homes around the world, but these devices not always able to recognize and respond children's speech. To inform design of VAs that support kids, we report on a lab study where 28 5-to-10-year-old participants interacted with commercial VA to: 1) attempt execute common VA-supported requests (such as setting an alarm), 2) recite set such scripts verbatim, 3) engage unstructured conversation. We find transcription (aka recognition)...