A5070775689- Emergency and Acute Care Studies
- Healthcare Systems and Technology
- Telemedicine and Telehealth Implementation
- Patient Satisfaction in Healthcare
- Trauma and Emergency Care Studies
- Patient-Provider Communication in Healthcare
- COVID-19 and healthcare impacts
- Medical Coding and Health Information
- Healthcare Policy and Management
- Primary Care and Health Outcomes
Northern Hospital
2022-2025
Northern Health
2024-2025
La Trobe University
2022-2025
The University of Melbourne
2024-2025
Deakin University
2024
Abstract Objective To explore whether utilisation of a Virtual Emergency Department (VVED) differs according to socioeconomic status (SES). Methods A retrospective analysis was undertaken data from the VVED – telehealth service that provides care for patients across Victoria, Australia with non‐life‐threatening emergencies. The study included all individuals who presented between July 2022 and June 2023 through two most common referral pathways (self‐referral ambulance referral). Area‐level...
Emergency department (ED) overcrowding remains a persistent challenge in global public health, leading to detrimental outcomes for patients and healthcare professionals. Traditional approaches improve this issue have been insufficient, prompting exploration of novel strategies such as virtual care interventions. Our team developed the first comprehensive statewide ED Australia, Victorian Virtual Department, offering an alternative in-person non-life-threatening emergencies. Here, we present...
Objectives We aimed to evaluate the impact of COVID-19 pandemic and subsequent introduction Victorian Virtual Emergency Department (VVED) consultation service for paramedics on paramedic-to-general practitioner (GP) referral patterns, case time burden ambulance reattendance rates. Methods conducted interrupted series regression assessing paramedic-to-GP referrals with following two interruptions: (1) in March 2020 (2) VVED integration July 2022. included patients between 2018 2023 across...
The Victorian Virtual Emergency Department (VVED) provides emergency care for patients across Victoria, Australia with non-life-threatening concerns. This study aims to explore subsequent self-referral patterns of after initial presentation the VVED. A retrospective cohort was conducted in 42,921 VVED between October 2020 and June 2024. Subsequent rates among who were initially referred through a health provider (HCP) referral pathway compared those self-referred upon their first...
A new virtual ED service was introduced into a hospital network in the northern suburbs of Melbourne response to changing needs during COVID-19 pandemic. The 'virtual ED' utilises telehealth model as means assessment for appropriately selected patients facilitate either complete care or navigation streamlined pathways ongoing care, some cases bypassing entirely where appropriate. proposed study aims evaluate implementation and identify future improvement opportunities, assess impact on...
Abstract Over recent years, emergency telehealth has developed rapidly in Australasia. From the patient's perspective, establishing trust with a healthcare provider is uniquely challenging when using audio and video modalities commonly used telehealth. It crucial to consider how we may improve delivery of care through this emerging pathway if high‐quality be delivered. Several simple techniques have been identified literature can employed create patient–provider relationship. These include...