Purpose – Existing research in the electronic banking area has not deeply investigated determinants of continuance intention to use smartphone services. The purpose this paper is attempt do so by investigating at post-consumption phase. Design/methodology/approach It developed and validated an extended framework based on expectation-confirmation model (ECM). A total 301 users who subscribed online services participated study. Findings results revealed that users’ confirmation after initial...

Purpose The purpose of this study is to empirically investigate what aspects service robot interactions with customers can lead meaningful outcomes in the view customers. examines functional and emotional elements AI robots terms outcomes. Design/methodology/approach This highlights robots' as a viable research problem proposes model utilizing Stimulus-Organism-Response (SOR) framework. As an empirical approach, 260 datasets were collected from who have experience restaurants China. Findings...

Purpose Based on the post-acceptance model of information system continuance (PAMISC), this study investigates influence early-stage users' personal traits (specifically innovativeness and technology anxiety) ex-post instrumentality perceptions price value, hedonic motivation, compatibility perceived security) social diffusion smart technologies measured by intention to recommend artificial intelligence-based voice assistant systems (AIVAS) others. Design/methodology/approach Survey data...

Purpose As the center of fourth industrial revolution, artificial intelligence (AI) has marked its presence in various disciplines including education field form AI-powered learning applications. The purpose this study is to build a research model capturing relationships among use contexts, user gratification, attitude, performance and continuous intention an English application. Design/methodology/approach Using gratification theory, contexts belief-attitude-intention paper uses...

Small and Medium-sized Enterprises (SMEs) are key contributors to Indonesia’s economy. E-commerce can assist SMEs in gaining a competitive edge is expected be the largest contributor country’s digital economy by 2030. However, only 22% of Indonesia have adopted E-commerce. Hence this study aims investigate criteria that influence adoption Indonesian retail select best strategy using Decision-Makers, Technological, Organizational, Environmental (DTOE) Framework Diffusion Innovation (DOI)...

Purpose Founded on the concept of organizational ambidexterity and competing value model, purpose this paper is to develop an information technology (IT) framework underscore importance a balanced harmonious IT environment in enterprise cloud adoption. Design/methodology/approach With survey responses from 165 executives managerial position who are charge computing implementation, partial least square method used test research model. Findings Cloud absorptive capacity plays important role...

Although service robots are causing a paradigm shift in the industry by creating new interactions with customers, there is limited knowledge regarding which elements of create desirable customers. To address this gap, study invited situated action theory to investigate shaping customers' meaningful engagement. 252 responses from survey were analyzed. These revealed that some socio-functional primary for engagement affecting both experiential and instrumental outcomes, whereas others salient...

Purpose The current study aims to structure the existing knowledge about organizational agility from information systems (IS) capabilities view and synthesizes how is enabled by big data analytics (BDA). Design/methodology/approach This performs a systematic literature review with lens of IS provides an integrative framework that represents BDA improves through mediation capabilities. Findings what known identifies remains be further studied focus on relationship between competency agility,...

Abstract The emergence of a preventive cybersecurity paradigm that aims to eliminate the sources cybercrime threats is becoming an increasingly necessary complement current self-defensive systems. One concern associated with adopting such measures risk privacy infringement. Therefore, it design future Internet infrastructure so can appropriately balance protections. This research proposes using Bright Internet, namely protocol and identifiable anonymity , ten rights derived from Europe’s...

The digital divide between countries is a critical phenomenon separating the that ‘have’ (mostly developed countries) from ‘have not’ developing countries). It places in disadvantaged position economically, politically, and socially turns affects life social well-being of citizens. Current understanding limited by usage secondary data, which prompts scholars to call for more theoretically-based empirical research. Since key reducing increase people’s access ICT, this study empirically tested...

FinTech is a newly emerged service that combines innovative financial services and latest mobile technology. Since this new, there lack of study investigates consumer behavior in adopting the service. Founded on Regulatory Focus Theory, our aims to explain two different factors motivate adoption China. We plan collect data from university students who used Alipay Tenpay (two leading companies China). The findings will be valuable strategizing promoting usage their services.

Purpose This study explores the key platform affordances that online social providers need to offer digital creators strengthen creator ecosystem, one of leading accelerators for growth. Specifically, it aims investigate how these make dynamic combinations high quality across diverse types and demographic characteristics creators. Design/methodology/approach adopts a multi-method approach. Drawing upon affordance theory, Study 1 identify platforms based on relevant literature qualitative...