A5083860477- AI in Service Interactions
- Technology Adoption and User Behaviour
- Digital Marketing and Social Media
- Humor Studies and Applications
- Customer Service Quality and Loyalty
- Sentiment Analysis and Opinion Mining
- Innovative Human-Technology Interaction
- Knowledge Management and Sharing
- Corporate Identity and Reputation
- Geriatric Care and Nursing Homes
- Technology Use by Older Adults
- Artificial Intelligence in Healthcare and Education
- Consumer Retail Behavior Studies
- Emotions and Moral Behavior
- Intergenerational Family Dynamics and Caregiving
- Cognitive Functions and Memory
- Job Satisfaction and Organizational Behavior
- Aging and Gerontology Research
- Ethics and Social Impacts of AI
- Patient Satisfaction in Healthcare
- Social Robot Interaction and HRI
Hefei University of Technology
2022-2025
In recent years, smart home assistants have been used by a large number of people due to their simple, hands-free, voice-based operation. To ensure the long-term success and widespread dissemination product, it is important evaluate its continued use. This study mainly based on uses gratifications theory explore relationship between initial use of, gratification provided by, intention assistants, analyze differences in different age groups. The results confirm that types SHAs lead levels...
Purpose The purpose of this paper is to understand the effect platform characteristics (i.e. media richness and interactivity) on individual perception outcome expectations) consequent behavioral response user participation in online health communities (OHCs)) based stimulus-organism-response (S-O-R) model. Design/methodology/approach This study developed a research model test proposed hypotheses, was tested using partial least squares structural equation modeling (PLS-SEM) for which data...
Abstract Online health communities (OHCs) are encouraging doctors to engage in prosocial behaviors promote sustainable development of OHCs and benefit the user base, which may further influence doctor-level performance. However, it is unclear how behavior its intensity affect performance, such as doctor-patient relationship, online reputation, demand. The purpose this study test effects on We conducted a series empirical analyses 103,208 samples from leading OHC China. Initially, we applied...
Aim The purpose of this study is to investigate how the use artificial intelligence associated with retention elderly caregivers. Background turnover caregivers high and increasing. Elderly care institutions are beginning support in their work, technology critical staff retention. Empowerment has been neglected by managers researchers. Methods This cross-sectional involved 511 25 institutions. Six validated standardized scales were used for data collection, software SPSS SmartPLS analysis....
More and more product designers are adopting anthropomorphic design strategies to facilitate the widespread use of AI assistants. However, existing studies show that ideal boundary degree anthropomorphism is still unclear. Therefore, we two scenario experimental explore influence different degrees on human–AI interaction quality. We also consider difference in impact between usage contexts: hedonic utilitarian contexts. The results significantly affect quality ways; when assistants have a...
The rise of health 2.0 technologies has led to an increasing number patients seeking medical advice in online communities. This ignited scholarly interest exploring patients’ doctor choice behaviors. While many researchers have examined the various determinants that impact this decision-making process, relatively few delved into doctors’ functional quality embedded doctor-patient interactions, and fewer considered role patient literacy. Thus, study focuses on quality, reputation, Grounded...
Driven by ChatGPT's popularity, generative conversational artificial intelligence (GCAI) has captured global interest. Despite its widespread adoption, the competencies of GCAI and their influence on users' intention to use it remain underexplored. This study examines effect GCAI. Using a mixed-methods approach, we analyze social media comments identify four key competencies. Based naturalness theory, trust literature, stimulus-organism-response model, propose test research model via survey....
Purpose The purpose of this paper is to explore the impact multidimensional perceived value and pressure on physicians’ continuous intention use (CIU) online health communities (OHCs) based (PV) theory conservation resources (COR) theory. Design/methodology/approach This study developed a research model test proposed hypotheses, was tested using partial least squares structural equation modelling (PLS-SEM) for which data were collected from 481 physicians with OHC experience an survey....
Purpose Online patient reviews are of considerable importance on online health platforms. However, there is limited understanding how these generated and their impact patients' choices physicians. Therefore, this study aims to investigate the antecedents consequences Design/methodology/approach This introduced an interaction model with multiple stages aimed at examining physicians' service quality affects review behavior and, consequently, influences Findings The results revealed that...