A5041487914- AI in Service Interactions
- Social Robot Interaction and HRI
- Speech and dialogue systems
- Digital Mental Health Interventions
- Language, Discourse, Communication Strategies
- Innovative Human-Technology Interaction
- Ethics and Social Impacts of AI
- Interprofessional Education and Collaboration
- Child Therapy and Development
- Mental Health via Writing
- Music Therapy and Health
- Emotion and Mood Recognition
University College Dublin
2019-2024
Our Lady of Lourdes Hospital
2024
Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in supporting long-term human-agent relationships, it is paramount HCI focuses efforts on delivering this promise. We aim understand what people value and how should manifest agents. Findings a series of semi-structured interviews show make clear dichotomy between...
Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hinder these users. Through native (L1) and (L2) English speakers interacting with Google Assistant on smartphone smart speaker, aim to understand this more deeply. Interviews revealed L2 prioritised utterance planning around perceived limitations, as opposed L1 prioritising succinctness because of system limitations....
Advances in natural language processing and understanding have led to a rapid growth the popularity of conversational user interfaces (CUIs). While CUIs introduce novel benefits, they also yield risks that may exploit people's trust. Although research looking at unethical design deployed through graphical (GUIs) established thorough so-called dark patterns, there is need continue this discourse within CUI community understand potentially problematic interactions. Addressing gap, we...
Through smartphones and smart speakers, intelligent personal assistants (IPAs) have made speech a common interaction modality. With linguistic coverage varying functionality levels, many speakers engage with IPAs using non-native language. This may impact mental workload patterns of language production used by speakers. We present mixed-design experiment, where native (L1) (L2) English completed tasks via found significantly higher for L2 in IPA interactions. Contrary to our hypotheses, we...
Intelligent Personal Assistants (IPAs) are limited in the languages they support, meaning many people left to interact using a non-native language. Yet, we know little about how with IPAs this way. Through conversation analysis (CA) perspective, examine native (L1) and (L2) English speaker interactions Google Assistant, comparing both user groups produce IPA commands. Our work shows that L1 L2 speakers similarly used pauses, partial or complete repetition, hyper-articulation when...
The unmet need for mental health treatment has motivated considerable research on the design and evaluation of pervasive technology to support people's health. An enduring idea is use conversation-based interfaces deliver support, which now a realistic prospect given their widespread in consumer devices. ubiquity varied characteristics these devices could create reality where only an utterance away, enabling delivery ecological momentary interventions—in moment natural settings. We term...
A small number of role-playing games can be played on speech agents like Amazon Alexa and Google Assistant. These offer a new, accessible way for people to access game genre that is most commonly video consoles or PCs. sample 8 participants were asked play 15-20 minutes The Bard's Tale: Warlocks Largefearn using after which they took part in semi-structured interview. interviews sessions transcribed analysed inductive thematic analysis. Six themes generated: Technical Issues, Frustration,...
Abstract Background The National Office of Clinical Audit Irish Hip Fracture Standards 5 and 6 advise “patients with hip fracture should have their bone health assessed to determine need for therapy prevent future osteoporotic fractures” “hip patients receive a specialist falls assessment intervention further falls”. Ideally, these assessments be communicated clearly via discharge summaries avoid omission or duplication treatment. Methods An admission proforma an acute orthogeriatric service...