Breaking out of the pandemic: How can firms match internal competence with external resources to shape operational resilience?

• DOI: 10.1002/joom.1176
• Publication Date: 2022-04-25T08:14:32Z
• Authors: Yuan Li; Xincheng Wang; Tianyu Gong; Haifeng Wang
• Keywords: Resilience

Abstract This study explores how firms sought to effectively match their internal competence with external resources from the supply chain network improve operational resilience (OR) during COVID‐19 pandemic. Drawing upon matching theory, this provides an internal–external perspective based on flexibility–stability features of OR explain mechanisms underlying different matchings between flexibility (i.e., product diversity)/stability efficiency) and structural holes)/stability centrality). We find that more heterogeneous (external) (internal) stability have a complementary effect enhances OR, whereas homogeneous (or stability) substitutive reduces OR. valuable contributions research focusing chain, organizational resilience, operations management.