Using telemedicine in nursing homes during the COVID‐19 pandemic: A multi‐perspective view on the implementation process

• DOI: 10.1002/nop2.1155
• Publication Date: 2021-12-17T07:44:42Z
• Authors: Petra Plunger; Magdalena Eitenbe...; Maria Kletecka‐Pu...; Thomas Wochele‐Thoma; Elisabeth Klager; Ann Kathrin Ruf; Fabian Eibensteiner
• Keywords: Videoconferencing; Thematic Analysis; Pandemic

Centring on nursing homes, we analysed the implementation process of a tablet- and videoconferencing-based telemedicine application from perspectives management, staff physicians.We used qualitative design based interviews to explore diverse telemedicine.We conducted fourteen face-to-face or online with purposeful sample five managers, six nurses three general practitioners treating residents in Austrian homes during COVID-19 pandemic. We condensed data using thematic analysis.Nursing home management implemented rapidly, top-down approach met ambivalence by staff. On part nurses, their professional understanding person-centred care was challenged. Telemedicine also impacted cooperation between physicians, influencing respective roles. Working experience digital documentation had positive effect users' acceptance solution.