Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls

• DOI: 10.1002/nop2.128
• Publication Date: 2018-02-26T06:08:44Z
• Authors: Esther González‐M...; Katarzyna Piotrowska; Anca‐Cristina Sterie; Carla Vaucher
• Keywords: Conversation Analysis

Abstract Aims The aim of this study was (i) to document the main features surgery nurses' telephone calls, with a special focus on newcomers' calls; and (ii) identify activities accomplished during calls. Design Mixed methods study. Methods We audio recorded calls internal hospital in two nursing stations. performed statistical descriptive analysis total collection those specifically involving newcomers compared both sets. also conversation analysis‐based coding Results Surgery are extremely brief, predominantly nurse initiated take place wide range interlocutors who, for most part, use mobile phones. only slightly longer, more limited, but still wide, even often initiated. requests related connecting relevant interlocutors.