Giving voice to the silent: a framework for understanding stakeholders’ participation in socially-oriented initiatives, community-based actions and humanitarian operations projects

• DOI: 10.1007/s10479-017-2426-2
• Publication Date: 2017-02-20T01:48:22Z
• Authors: José Alberto de C...; Paulo Sérgio Mira...; Jorge Henrique Ca...; Charbel José Chia...; Ana Beatriz Lopes...
• Keywords: Stakeholder Engagement; Stakeholder Analysis; Stakeholder Theory; Project stakeholder; Conceptual framework

Under the umbrella of compassionate operations management theory (Sarkis, in Int J Prod Econ 139(2):359–365, 2012) and stakeholder theory, aim this article is to propose a comprehensive framework unlock stakeholders’ voice socially-oriented projects (for example, social responsibility, community humanitarian projects). The developed work aims assist managers measure level engagement stakeholders during projects’ execution. It may allow better accountability, transparency satisfaction. For purpose, study seeks explore key concepts ideas about participatory projects, Freeman’s (Strategic Management: approach. Pitman, Boston, 1984) addition essential principles AA1000 framework. therefore piece conceptual research based on proposal This could near future be applied organizations that need expand their awareness satisfaction execution organizational responsibility project they finance. makes possible understand involvement stakeholders. expected contributions made will useful for researchers new studies improve indicators presented here, as well apply these initiatives.