Provision of drug and alcohol services amidst COVID-19 pandemic: a qualitative evaluation on the experiences of service providers

• DOI: 10.1007/s11096-023-01557-1
• Publication Date: 2023-03-27T13:03:51Z
• Authors: Levi Richards-Jones; Priya Patel; Parbir Kaur Jagpal; Richard Lowrie; Karen Saunders; Sarah Burwood; Sunil Shrestha; Vibhu Paudyal
• Keywords: Thematic Analysis; Telehealth; Pandemic

Abstract Background The impact of COVID-19 pandemic on the provision drug and alcohol (D&A) services associated outcomes have been under-researched. Aim This study aimed to understand experiences service providers in relation how were affected during pandemic, including adaptations made lessons learnt for future. Method Focus groups semi-structured interviews conducted with participants from various D&A organisations across UK. Data audio recorded, followed by transcription thematic analysis. Results A total 46 representing recruited between October January 2022. analysis identified ten themes. required significant changes treatment was provided prioritised. Expansion telehealth digital described, which reduced wait times increased opportunities peer network. However, they described missed disease screening, some users risked facing exclusion. Participants who opiate substitution therapy spoke improving provider/user trust following shift daily supervised consumption weekly dispensing. At same time, feared fatal overdoses non-adherence treatment. Conclusion demonstrates multifaceted UK-based provisions. long-term supervision Substance Use Disorder any effect virtual communications efficiency, patient-provider relationships retention successes are unknown, suggesting need further assess their utility.