Patient-Portal Compared with Supplemental In-Office Tablet Screening for Health-Related Social Needs in Primary Care

• DOI: 10.1007/s11606-024-08929-x
• Publication Date: 2024-07-09T18:09:16Z
• Authors: Kerry Meltzer; Max Yang; Alice Rossmann; Eliza W. Kinsey; Peter F. Cronholm; Anna U. Morgan
• Keywords: Male; Adult; Primary Health Care; Middle Aged; Young Adult; 03 medical and health sciences; Cross-Sectional Studies; 0302 clinical medicine; Patient Portals; Computers, Handheld; Surveys and Questionnaires; Humans; Mass Screening; Female; Original Research; Retrospective Studies; Aged

Abstract Background Screening for health-related social needs (HRSN) has become more widespread but the best method of delivering the screening tool is not yet known.

Objective Describe HRSN screening completion rate, specifically portal-based and in-person tablet-based screening.

Design Cross-sectional retrospective observational study.

Participants Adults age 18 or older who had a non-acute primary care visit at one of three internal medicine primary care clinics at a large, urban, academic medical center between July 2022 and July 2023.

Main Measures We identified the proportion of individuals who were screened using the HRSN questionnaire, whether screening was completed by patient-portal or tablet, as well as the degree of burden of HRSN. Using the electronic health record, we explored associations between sociodemographic characteristics and HRSN attributes.

Key Results Our study included 24,597 patients, of whom 37% completed the HRSN questionnaire. A smaller proportion of Black/African American patients and those with Medicaid insurance completed the questionnaire, yet they comprised a greater percentage of those who screened positive for unmet HRSN (p ≤ 0.001). Most patients completed the questionnaire by patient-portal (86.1%) compared with in-office tablets (14.0%). A larger proportion of those who completed screening by tablet screened positive for HRSN. Of all patients screened, 21.8% were positive for an unmet HRSN and 11.5% had more than one unmet HRSN.

Conclusions A majority of patients are not being screened for HRSN and results illustrate disparities when screening patients for HRSN through portal-based compared with supplemental in-office tablet-based screening. Prevalence of unmet HRSN varied by demographics such as race and insurance status.