Modeling and analysis of a tourism supply chain considering service level and advertising in the context of regular epidemic prevention and control under COVID-19

• DOI: 10.1016/j.heliyon.2024.e28924
• Publication Date: 2024-04-08T16:41:01Z
• Authors: Song Shi; Junjie Feng; Ping Shi
• Keywords: H1-99; Cost sharing; Science (General); 05 social sciences; Service level; Social sciences (General); Q1-390; Advertising; 0502 economics and business; Supply chain coordination; Supply chain management; Tourism supply chain; Research Article

In the context of regular epidemic prevention and control, this paper considers a two-stage tourism supply chain consisting of a scenic spot that attracts tourists through advertising and a travel agency that invests in service improvement and epidemic prevention. By establishing theoretical game models of a tourism supply chain, we investigate how the service level and advertising level can affect the retail price, product service level, and profits of the supply chain. The results show that the service level of travel agencies could improve consumers' preferences, expand the market demand for tourism products, and improve the efficiency of the supply chain to achieve a win-win situation and increase the profits of the scenic spot and the travel agency. The retailer price, service level, promotion level, and supply chain profit all increase as the service coefficient and advertising coefficient increase, and the speed of the increase is higher for the centralized model than for other models. Some valuable information could be provided for supply chain enterprises to develop collaborative strategies and promote tourism supply chain management practices.