Choosing the right business process maturity model

• DOI: 10.1016/j.im.2013.06.002
• Publication Date: 2013-07-01T15:15:54Z
• Authors: Amy Van Looy; Manu De Backer; Geert Poels; Monique Snoeck
• Keywords: Delphi Method

We have built and tested a decision tool which will help organisations properly select one business process maturity model (BPMM) over another. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. Fourteen criteria (questions) were elicited from an international Delphi study, and weighed by the analytical hierarchy process. Case studies have shown (non-)profit and academic applications. Our purpose was to describe criteria that enable an informed BPMM choice (conform to decision-making theories, rather than ad hoc). Moreover, we propose a design process for building BPMM decision tools.