Examining how organizational continuities and discontinuities affect the job satisfaction of global contractors

• DOI: 10.1016/j.intman.2023.101046
• Publication Date: 2023-07-18T20:07:53Z
• Authors: Jennifer L. Gibbs; Julia Eisenberg; Chengyu Fang; J. Nan Wilkenfeld
• Keywords: Boundary spanning; Staffing; Survey data collection; Affect

Global offshoring has become a key strategy for international staffing, especially in the software industry. teams engage boundary spanning activities that may help MNEs achieve connectivity and cope with external disruptions through their use of virtual work. However, IT professionals who bridge these boundaries must contend discontinuities, or perceived expected communication flows, which impact job satisfaction. Drawing on survey data from 193 professional consultants an services MNE located primarily Eastern Europe working U.S. client, we test model grounded Organizational Discontinuity Theory. We find potential discontinuities arising work environment have no satisfaction professionals, but those experience team-level continuities identification shared vision are more satisfied jobs. Our findings suggest normalized such it is not problematic itself, fostering global be beneficial MNEs. important implications managing created by arrangements as well exogenous disruptions.