A new framework for elevating and updating clinical language: RAISED patient-centric communication

• DOI: 10.1016/j.japhpi.2023.100001
• Publication Date: 2023-10-14T15:33:01Z
• Authors: K. Ashley Garling; Morgan P. Stewart
• Keywords: Modalities; Telehealth

Patient-centered care has been a key priority in healthcare for the last decade. However, successful execution of patient-centered is dependent on team self-awareness and effective communication skills. Team awareness are essential between providers across all modalities within system. Patient-centric places needs, wants, preferences, motivations patient foremost order to create an overall open, receptive, honest patient-provider encounter. To best provide patient-centric interactions, we propose new framework: RAISED ("Recognition, Awareness, Inclusivity, Stigma-free, making Educated Decisions"). This framework encompasses techniques strategies that can be utilized by any with encounter through in-person, telehealth, verbal, or written modalities. The purpose using practice improve skills stigma-free inclusive language during shared decision making, resulting improved satisfaction health outcomes.