Service Management and Engineering in Information Systems Research

• DOI: 10.1016/j.jsis.2013.01.001
• Publication Date: 2013-03-05T15:21:13Z
• Authors: Erwin Fielt; Tilo Böhmann; Axel Korthaus; Sue Conger; Guy Gable
• Keywords: Discipline

Service research in information systems (IS) has received attention over many years (e.g. Kettinger and Lee, 1994), but more recently has increased substantially in both diversity and volume (Rai and Sambamurthy, 2006). A service-oriented view of information technology (IT) is gradually taking hold in both academia and industry. This is concomitant with the growth of service-related phenomena and concepts (Lusch and Vargo, 2006), stimulating a global discourse about 'service science' as a new, cross-disciplinary field of research (Chesbrough and Spohrer, 2006).