Extenics-based Study on Evaluation of Urban Community Home-care Service for the Elderly

• DOI: 10.1016/j.procs.2016.07.146
• Publication Date: 2016-08-06T11:30:27Z
• Authors: Yingying Zhou; Liping Hao; Wei Liu
• Keywords: extenics evaluation method; quality of home-care service for the elderly; 11. Sustainability; 0202 electrical engineering, electronic engineering, information engineering; 02 engineering and technology; Extenics

AbstractThis paper tries to introduce extenics theory into the evaluation of the urban community home-care service for the elderly. The paper analyzes the feasibility of using extenics to evaluate the service, uses analytic hierarchy process to decide the weight of index and constructs a comprehensive evaluation model for the service on the basis of extenics. Based on the case study of communities in Ningbo, the paper has completed the evaluation of home-care service in operation and put forward countermeasures to the existing problems.