Moderating effect of personal innovativeness on mobile-RFID services: Based on Warshaw's purchase intention model

• DOI: 10.1016/j.techfore.2008.08.007
• Publication Date: 2008-09-28T08:08:15Z
• Authors: Naeyang Jeong; Youngsang Yoo; Tae-Young Heo
• Keywords: Mobile phone; Mobile business development; Telecommunications service; Technology Acceptance Model

Abstract As telecommunication market becomes more competitive and the customers' expectations regarding services or products increases, understanding customer or market needs is at the center of successful telecommunication business. In this study, we attempt to explore the intention of using mobile services based on the Warshaw's purchase intention model. We also focus on a personal innovativeness in the domain of IT (PIIT) because we assumed that as characteristics of telecommunication services become increasingly sophisticated, personal innovativeness could be a key factor of telecommunication services usage. In this study, we examine whether PIIT has the moderating effect on purchasing mobile-RFID services. The result shows that both purchasability and perceived need collectively explain purchase intention of mobile-RFID services, as well as PIIT serves to moderate the relationship between perceived need and purchase intention of mobile-RFID services. The study findings also indicate that IT knowledge, responsiveness to IT news and ability to use mobile phone of customers are positively related with PIIT.