Implications of Social Distancing Policies on Drinking Water Infrastructure: An Overview of the Challenges to and Responses of U.S. Utilities during the COVID-19 Pandemic

• DOI: 10.1021/acsestwater.0c00229
• Publication Date: 2020-12-30T22:14:54Z
• Authors: Lauryn A. Spearing; Nathalie Thelemaque; Jessica A. Kaminsky; Lynn E. Katz; Kerry A. Kinney; Mary Jo Kirisits; Lina Sela; Kasey M. Faust
• Keywords: Social distance; Sociotechnical system; Distancing; Pandemic; Relocation; Water utility; Business continuity

Social distancing policies (SDPs) implemented throughout the United States in response to COVID-19 have led spatial and temporal shifts drinking water demand and, for utilities, created sociotechnical challenges. During this unique period, many utilities been forced operate outside of design conditions with reduced workforce financial capacities. Few studies examined how respond a pandemic; such methods are even absent from emergency plans. Here, we documented impacted by pandemic. We conducted qualitative analysis 30 interviews 53 practitioners spanning 28 U.S. utilities. Our aim was to, first, understand challenges experienced changes operations (e.g., deficit accounts) second, document utilities' responses. Results showed that maintain service continuity implement SDPs, had overcome various These include supply chain issues, spatiotemporal demand, losses, these were largely dependent on type customers served commercial or residential). Examples responses proactively ordering extra supplies postponing capital projects. Although adaptations ensured immediate provision services, their might negative repercussions future delayed projects contributing aging infrastructure).