Passive resistance misuse: overt support and covert recalcitrance in IS implementation

• DOI: 10.1057/ejis.1996.26
• Publication Date: 2008-10-30T23:34:38Z
• Authors: GM Marakas; S Hornik
• Keywords: Covert; Dysfunctional family; Covert channel

A major postulate in many theoretical perspectives of information technology (IT) implementation is the rational assumption that resistance to change is an observable behaviour and that it is mutually exclusive of supportive behaviour. This perspective assumes that any resistance manifesting itself in a covert manner is generally dysfunctional and is motivated more by either criminal intent or opportunities for personal gain.