Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis

• DOI: 10.1080/14783363.2022.2039062
• Publication Date: 2022-02-28T10:07:41Z
• Authors: Thi Anh Van Nguyen; David Tucek; Nhat Tan Pham
• Keywords: Total Quality Management; Delphi Method; Delphi

Anchoring on Socio-technical system (STS) theory, this study applied Delphi and analytic hierarchy process (AHP) techniques to explore the key factors specific indicators of TQM 4.0 model implementation in manufacturing enterprises. An analysis two rounds through experts who are academia, consultants, production/quality supervisors/managers found ten 41 indicators. In third round, weighted importance each factor indicator an AHP technique. The research suggested that social were more important than technical factors. Importantly, findings indicated three model, including top management, quality culture 4.0, integrating sustainable development. Furthermore, revealed management commitment, quality-driven mindfulness, employee empowerment specified as most critical model. Results could be valuable for both researchers practitioners assessing sector future .