Assessing Patient Experiences With Patient-Centered and Inclusive Care in Academic Obstetrics and Gynecology Outpatient Clinics [ID 2683581]

• DOI: 10.1097/01.aog.0001013888.99014.7c
• Publication Date: 2024-05-16T21:05:26Z
• Authors: Julia Bhuiyan; Charisse Loder
• Keywords: Outpatient clinic

INTRODUCTION: Ensuring patient satisfaction remains an important objective for obstetrics and gynecology care. To address a research gap in this field, we aimed to assess with culturally competent respectful care our clinics after initiation of diversity, equity, inclusion programming. METHODS: From September 2021 February 2022, surveyed outpatient ob-gyn visitors about their experiences, using 21-item survey that assessed cultural competency, treatment discussions, clinic accommodations, comfort during sensitive exams, Likert scale. Participants also self-reported demographic information. RESULTS: Out 246 returned surveys, participants generally reported positive interactions staff health providers, feeling heard (91%), respected (95%), having cultural/spiritual beliefs considered (95%). Most felt comfortable exams (96%) were satisfied discussions (84%). However, those high-school education (79%) less likely than college or graduate degree holders (93%) feel administrative listened them families ( P <.05). Experiences varied by race/ethnicity. Black/African American understood experiences (55% versus 67–88%; <.05) they recognized differences within racial/ethnic group (50% 82–88%; <.01). individuals the highest incidence race-based unfair (20% 0–2%; CONCLUSION: Lower among indicates can be improved. Enhanced clinical teams foster respectful, inclusive, Future qualitative offer further insights into inclusive practices